Freshdesk AI
AI-powered helpdesk with intelligent ticket routing, auto-resolution, sentiment analysis, and chatbot assistance
Are you the maker of Freshdesk AI? Claim this listing
What is Freshdesk AI?
Freshdesk AI is AI-powered helpdesk with intelligent ticket routing, auto-resolution, sentiment analysis, and chatbot assistance It's designed for support teams that already like freshworks and want optional ai copilots on top of a classic helpdesk.
What is Freshdesk?
Community video
About Freshdesk AI
Key Strengths
- Helpdesk with ticket routing, auto-suggest replies, sentiment signals, and Freddy AI Agent sessions on paid plans
- Clear per-agent pricing: Growth $19, Pro $55, Enterprise $89 (annual) before AI add-ons
- Freddy AI Copilot can be assigned per agent ($29/agent/mo) so you do not have to buy AI for every seat
Limitations to Consider
- Freddy AI Copilot is a separate add-on on Pro/Enterprise only — Pro+Copilot lands around $84/agent/mo
- Paid plans include a one-time pool of 500 Freddy AI Agent sessions; more cost $49 per 100
- AI quality still depends on your knowledge base and macros — garbage in, garbage out
Best For
Support teams that already like Freshworks and want optional AI copilots on top of a classic helpdesk.
Skip it if: You need AI-first support without seat-based helpdesk pricing, or you are on the Growth plan and need Copilot.
Pricing
a freemium model with both free and premium features
Growth $19, Pro $55, Enterprise $89 per agent/mo (annual). Freddy AI Copilot +$29/agent/mo (Pro/Enterprise). 500 AI Agent sessions included; +$49/100. (checked Oct 14, 2026)
Sources
- https://www.freshworks.com/freshdesk/pricing/
- https://support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons
- https://www.eesel.ai/blog/freshdesk-freddy-ai-pricing
Pros, cons and pricing compiled from public sources (official pricing/docs pages, published reviews, user reports), not hands-on testing.
Compare Freshdesk AI
Similar Tools in AI Customer Support
Intercom Fin
AI-powered customer support agent that instantly resolves 50% of support queries with accurate, sourced answers
Try Intercom FinGuru AI
AI-powered enterprise knowledge management with automated knowledge capture, intelligent search, and contextual answers
Try Guru AIBland AI
AI-powered phone agent platform for automated customer support calls with natural voice conversations and intelligent routing
Try Bland AIFrequently Asked Questions
What is Freshdesk AI?
Freshdesk AI is AI-powered helpdesk with intelligent ticket routing, auto-resolution, sentiment analysis, and chatbot assistance It's designed for support teams that already like freshworks and want optional ai copilots on top of a classic helpdesk.
How much does Freshdesk AI cost?
Freshdesk AI offers a freemium model with both free and premium features You can start with the free tier or upgrade to premium on their official website.
Who should use Freshdesk AI?
Freshdesk AI is best suited to support teams that already like freshworks and want optional ai copilots on top of a classic helpdesk.